Returns are not allowed.
Once you buy from the shop you commit to your order.
I have not received my order confirmation mail.
Please check your spam, it's most likely in there.
I received the wrong item.
Contact the shop with a photo of the wrong item. The correct item will be sent without you having to pay anything.
My order was damaged.
If your packaged is damaged when you received it, please takes a photo before opening it, it'll serve as proof to teh postal service. Then if your item is damaged send a photo through the shop contact form.
Picking your order at convention.
To pick up your order at convention will have an identity check, you don't have to show you ID unless you wish it, just the order invoice will suffice, you can keep it on your phone or print it and have it picked up by a friend or family.